All Articles
Getting Started With Onsite!
- Quick Guide to Start for Admins
- Onsite System and Browser requirements
- Basic System Appearance & Identity Settings
- Canned Responses
- Bring Your Support Team on Board
- Quick Actions & Keyboard Shortcuts
- How to migrate from Zendesk, Gorgias, Help Scout to Onsite
- Mention Support Agents
- Upgrade / Downgrade Permissions
- Contact Onsite Support
- Earn Rewards while Spreading the Word!
- Agents Interface & Navigation
- Change Languages
- Contact Forms
Integrations and Applications
- Custom Social Login
- Using LDAP as a Single Sign-On (Active Directory)
- Using SAML as Single Sign-on
- Setup SSO Using ADFS with SAML
- Setup SSL for Custom Domain
- Connect Slack
- Jira Integration
- Confluence Integration
- Use Zapier to Connect 1000+ Apps with OnsiteSupport
- Debugging Errors in OnsiteSupport or Other PHP Applications
- Salesforce Integration
- HubSpot Integration
- OAuth 2.0
- Applications in OnsiteSupport
- WhatsApp Business API - Official
- Connect Line Messenger to OnsiteSupport
- Reviews from Google Play Store in OnsiteSupport
- Reviews from Apple App Store in OnsiteSupport
- Azure DevOps Integration
- Instagram Direct as Support Channel
- JustCall Integration
- How do I find my API Key and Access Restful API?
- Zoho CRM Integration
- Customer Satisfaction Rating
- Integrating Onsite with Facebook Messenger
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- OnsiteSupport as a Simple CRM
- Internal Notes for Users
- Custom Email Notifications
- Merging Tickets & Topics in OnsiteSupport
- Moderate Topics & Comments
- Track Activity in OnsiteSupport Using Logs
- Start Using Support Channels
- Understanding of Ticket Statuses
- Subscribe Users to New Feedback via RSS
- Multilingual Knowledge Base
- Dashboard
- Make Your Own Home Screen
- Using a Custom Domain for Your Support Center
- Notes for Internal Discussions & Reminders
- Working with Requests & Queues
- Management of Custom Fields / Build Custom Form
- External Widgets - Feedback & Support from Website
- How to stop receiving notifications from agents responses on tickets
- Brand Your System with Custom Interface
- Notification Center for Support Agents
- Import Users into OnsiteSupport
- Using Advanced Search in Agents Interface
- How to Control Support Agents' Access to User Requests
- How to Merge User Accounts?
- Customer Satisfaction Rating
- How to manage objects in the queue one by one easily?
- Authentication Users in Widgets - Single Sign-On
- Set up Google Analytics with Onsite
- Disable Onsite Chat and route to another Help Desk
- Security Policy - Passwords & Antispam
- Share Articles with Users & Teams
- About Followers & Subscriptions in OnsiteSupport
- Using Signatures in Replies
- Lock Replies for Other Agents
- Setup Feedback System as Ideas Bank
- Setup OnsiteSupport as Issue Tracking System
- Organize Help Center for Customers Self-Service
- Sent Replies from Different Mailboxes
- User Accounts in OnsiteSupport
- Manage Tasks / Todos
- Smart Assignments
- Build Custom Form Using Conditional Fields
- Product Roadmap & Kanban Board
- Schedule Send of Replies
- Analytics Overview in OnsiteSupport
- Working with Teams
- Users Segmentation in OnsiteSupport
- Linking Tickets, Topics and Chats in OnsiteSupport
- Multi Step Feedback / Contact Form
- How to Manage Meta Tags in OnsiteSupport - SEO
- Advanced Voting System - Alerts, Limits & Close Voting
- Gamification in Feedback: Badges & Awards
- Email Digest
- Macro as Additional Automation Tool for Tickets and Topics
- Import Topics into OnsiteSupport
- Automatic Translation of Replies in Tickets & Chats
- Turn off notifications to external email inbox
- Account Deletion
- Smart Assignments
- Add / Remove Users on Threecolts Manager and Onsite
- Delete Extra Users for Onsite
- How to Build Knowledge Base in OnsiteSupport
- Share Articles with Users & Teams