Threecolts Support Hub
Onsite SupportKnowledge BaseAnnouncements and Release Notes8.x Release Notes
Table of Contents
FAQs Knowledge Base
Getting Started With Onsite! Training Videos Additional Onsite Settings Account Settings Automation & Notification Customer Portal Email Widget & Chatbot Feedback System Tips and Tricks ChannelReply Integrations and Applications Branding Your System Announcements and Release Notes 8.x Release Notes 7.x Release Notes 6.x Release Notes 5.x Release Notes 4.x Release Notes 3.x Release Notes 2.x Release Notes 1.x Release Notes Customer Success
Related Articles

8.9 Version

 Features

  • Triggers Updates:

1. Enhanced Trigger Edit Page

  • Added Labels – Labels now function like tag inputs. Selecting a label filters triggers across all sections.
  • Added Description Field – Triggers now support descriptions, similar to field descriptions.
  • Added Change Log Preview – Displays a preview of recent changes.
  • Added "Last Updated" Timestamp – Positioned under the "Add Description" button, showing the last change log update. Follows system time format.
  • Added Activate/Deactivate Toggle – Triggers can now be enabled or disabled from the edit page using a slider button.

2. Enhanced Trigger List Page

  • Added Search Bar – Enables searching triggers by title and description.
  • Updated Filter Appearance – Filters remain single-value selections in the initial version.
  • Added Labels Functionality – Labels now function like tag inputs. Selecting a label filters triggers across all sections.
  • Updated Event Section Layout:
    • Added "Sequence" Column – Displays trigger order within a section, starting from 1. Deactivated triggers show “-”.
    • Added "Executed Last 30 Days" Column – Shows execution counts. Clicking it opens the execution log for the last 30 days.
    • Added "Labels" Column – Displays applied labels.
    • Replaced Checkboxes with Sliders – Activation is now controlled via a toggle switch.
    • Grouped Action Buttons – All trigger actions are now under a "More" button.
    • Moved Drag Icon to the Left – Enhancing usability.
  • Updated Button Labels & Positions:
    • "Tutorial" is now "Learn" and moved to the top.
    • "New" is now "Create Trigger" for better clarity.

3. Enhanced Trigger Change Log

  • Improved Versioning – A new change log version is created whenever the title, notes, labels, events, conditions, actions, stop rules, repeat actions, or order of conditions/actions are modified.
  • Optimized Change Log Entries – Descriptions, titles, and messages are trimmed on save to prevent unnecessary versions.
  • Added Event Logging for Activation Changes – Changes to trigger activation status are now recorded in the change log.

4. Introduced "Execution Log" Tab for Triggers

  • "Execution Log" – The execution log now applies to all objects and users.
  • Added Search Functionality – Works across titles and descriptions.
  • Added Search Filters with URL Update – Applying filters updates the URL, allowing users to share specific execution log views.
  • New Execution Log Table Includes:
    • Subject – The object the trigger was applied to.
    • Execution Timestamp – Based on the user’s timezone (tooltip included).
    • Change Log Version – Displays the trigger version applied at execution time (future enhancement: direct version opening).
    • Clickable Titles – Hovering over titles shows them as links, clicking navigates to the object.

5. Added Tooltips for Triggers

A question mark icon now appears near certain trigger elements. Clicking it displays additional guidance.

6. Added AI Bot Widget on Trigger Pages

A chatbot widget is now available on trigger pages. Admins can ask AI for assistance while configuring triggers.  

Improvements

  • Added custom domain configuration per portal instead of per account.
    Updated instructions available here.
  • Added "View Raw Email" Button – Now available in comment settings for empty emails.
  • Enabled System Updates for Any URL – Self-hosted instances can update regardless of locale-based URLs.
  • Expanded Activity Log Translations – Phrases such as "sent notification to," "and N other agent(s)," "updated," "created," and "Details" are now translatable.
  • Added variables to custom email templates – Custom email templates now support variables: :unsubscribe _link, :ticket_replies, :properties, :open_ticket_tpl.
  • Renamed "Age" Column to "Created At" – Now displays absolute timestamps (e.g., "02/23/2025 1:31 PM") based on the "System Time Format" in admin/support-channels settings.
  • Added Missing DMARC Instructions – "Copy Instructions" now includes DMARC settings.

Bugs

  • Fixed Chat Opening Position – Chat now opens at the latest message instead of the beginning.
  • Resolved Chatbot Scenario Execution Issue – Fixed a bug where chatbot scenarios failed when clients entered long text (2500+ characters).
    Implemented:
    Character Limits:
    • Text input fields: 255 characters
    • Text area fields: 4096 characters
    • Character Counter in UI – Displays characters entered (e.g., "0/255" for text input).
  • Restored Category Icons – "New Topic" dropdown now correctly displays icons in the old portal design.
  • Fixed Missing Incoming Emails in Descriptions – Emails now display properly even when they appear fine in the mailing log.
  • Resolved Linked Object Overlapping in Chat – Linked objects no longer cover the beginning of chat activity/messages.
  • Fixed deprecation error messages spontaneously appearing in various parts of the system
Is this article helpful?
0 0 0