Connect Slack

Slack is being used by thousands of businesses worldwide and has been the most popular internal corporate messenger for the past years.

Onsite provides integration of live chat, feedback and help desk solutions with Slack by making our customers use native iOS and Android Slack apps to get notifications and reply directly to customers from Slack applications.

Features

As we have the Live Chat and Help desk system, all of them have a different number of features provided with integration.

So you can do the following with:

Live Chat

  • Push all incoming messages from widget and messengers to Slack;
  • Create a new channel in Slack with incoming messages in Onsite;
  • Reply using Threads in Slack;
  • Get directly from Slack to chat in Onsite;

Help Desk

  • Get notified in Slack when a new ticket is submitted in Onsite;
  • Update ticket from Slack using Thread;
  • Update ticket from Slack using separate channel;

Feedback

  • Get notified in Slack when a new idea, question or problem is submitted in Onsite;
  • Update topic from Slack using Thread;
  • Update topic from Slack using a separate channel.

Slack Integration Settings

In order to have the ability to reply directly from Slack to all live chat or help desk messages, you would need to match user accounts of your agents in Onsite and Slack users so that replies would go from the valid user accounts.

You can also set the option to create a new channel every time you get a new request from Onsite.

Disconnect Integration

To disconnect your Slack from Onsite, please follow the steps below:

  1. Click on Administration (Setting Gear Icon).
  2. Click on Slack.
  3. Click on Disconnect

If you have any questions at all, please feel free to reach out to us by sending an email at support@onsitesupport.io.

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