All FAQs
Pricing & Billing
- Will I be billed automatically at the end of each month/year?
- Is tax included in all the prices?
- Do You Price Match with Other Services?
- Paid for the Subscription but it still shows as Expired
- Does the price change as I add users?
- How Can I Cancel Onsite?
- If I cancel the account, can I get a refund?
ChannelReply
- Can I really answer all my messages from Amazon, eBay, Etsy, Back Market, Newegg, Shopify, Walmart?
- Can I use multiple marketplace (like Amazon) accounts with a single Onsite account?
- How long does ChannelReply integration take?
- Do you provide installation assistance, account setup, and an intro tutorial?
- What countries/marketplaces does ChannelReply support?
- How promptly are messages sent/received?
- What kind of information is included with an Amazon message when it arrives in Onsite?
- What kind of info is included with an eBay message?
- What kind of info is included with a Shopify message?
- What kind of info is included with a Walmart message?
- What kind of info is included with Newegg messages?
- Can I create my own tags for managing tickets?
- Are my conversations with customers threaded?
- Can I use macros / saved replies / canned responses / templates / snippets / workspace shortcuts?
- Can I cancel orders using ChannelReply?
- Can I issue refunds using ChannelReply?
- Can I use the reporting features within Onsite to report on custom fields, such as Item Title?
- Some kinds of Amazon messages aren't coming through. What do I do?
- Some kinds of eBay messages arent coming through. What do I do?
- Can I solve eBay Resolution Center Cases and/or Returns in my CRM?
- Our eBay email address is different than our customer support email address, will this be an issue?