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All FAQs

Ideas FAQs
Frequently Asked Questions Installation & Upgrade Pricing & Billing Customization Data Protection Migration
Knowledge Base
Getting Started With Onsite! Training Videos Additional Onsite Settings Account Settings Automation & Notification Customer Portal Email Widget & Chatbot Feedback System Tips and Tricks ChannelReply Integrations and Applications Branding Your System Announcements and Release Notes 8.x Release Notes 7.x Release Notes 6.x Release Notes 5.x Release Notes 4.x Release Notes 3.x Release Notes 2.x Release Notes 1.x Release Notes Customer Success Select option...

Frequently Asked Questions

  • How to Check and Update Forwarding Settings in Gmail?

Installation & Upgrade

  • Why Dashboard Doesn't Show Any Data?
  • Is there an Onboarding Fee?
  • How to keep system up-to-date?

Pricing & Billing

  • Will I be billed automatically at the end of each month/year?
  • Is tax included in all the prices?
  • Do You Price Match with Other Services?
  • Paid for the Subscription but it still shows as Expired
  • Does the price change as I add users?
  • How Can I Cancel Onsite?
  • If I cancel the account, can I get a refund?

Customization

  • Set Up Mailbox in Cloud

Data Protection

  • EU Data Protection & GDPR

Migration

  • How can I migrate to Onsite?
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