6.5.9 Version


  • Analytics: added columns for custom fields in .csv and .xls files;
  • Sharing: renamed the Sharing field to CC on the ticket page and the external subscribers are highlighted with red;
  • Canned Responses: added alphabetical sorting in the list;
  • Dashboard: reverted the page back to the agent interface.

Bug Fixes

  • Support Channels: the feature to connect several languages forums was broken;
  • User Permissions: fixed multiple issues while editing agents' and teams' permissions to access the forum's agent interface;
  • Analytics: fixed issue with building a report with the "Replies" metric;
  • Signature: the image in the agent's signature was broken in the outgoing emails.
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