Setting Up Support Email: Gmail

It's essential to link your support email address with Onsite. This integration ensures that you receive all your emails within Onsite, consolidating customer requests in one convenient location for maximum efficiency.

After confirming your Email and DNS provider and identifying Google Mail as your email service, proceed with the following steps to integrate your Support Email Address into Onsite.

This article covers both multi-email and single email setup options. Navigate easily with via our Table of Contents (Top-Right) to find the setup that suits your needs.

Jump to Single Email setup

Set up Gmail (Multiple Email Addresses)

If email provider is Google Mail and you intend to multiple support emails, you can either follow along with this Interactive Setup Guide or follow the complete written guide below.

Click on Administration (Setting Gear Icon)
Click on Support Channels
Click on Add New or New > Mailbox

Email: Type in your Support Email
Name: What customers see as email's name
Customer Portal: The default community portal for all tickets.
Click on Continue

We will now proceed with the Email Forwarding.

1) Copy your forwarding address from Onsite
2) Sign into your email provider and set up the email address as your forwarding one.
3) Click on Verify email forwarding

Once you see Success! it represents that the email set up has been completed.

Click on Continue.

As the final step, we'll establish the DNS records to authenticate your domain.

Every DNS provider will offer its own panel and distinct instructions for creating or editing the SPF, TXT and DMARC record. Below, we've compiled links to help articles from some of the most commonly used providers:

Once the Authentication shows as Verified, please click on Save and Close.

Congratulations! Your support email address is successfully connected to Onsite, ensuring that all your emails are received within the platform.

Set up Gmail (One Email Address Only)

If email provider is Google Mail and you intend to add a single Support Email, you can either follow along with this Interactive Setup Guide or follow the complete written guide below.

Click on Administration (Setting Gear Icon)
Click on Support Channels
Click on Emails
Click on Pencil Icon to add your Support Email

You’ll see the Email Configuration pop-up that shows your default Onsite Support Email as shown below.

Please follow the steps below to setup your email:

1) Click on Gmail

2) Click on Sign in with Google

You'll see a pop-up to Sign-In to your Google Mail.

Click on Continue.

You should receive an Onsite Support Access Request. You can accept it, as this is a standard procedure to ensure smooth sending and receiving of emails.

You should be able to see Gmail as Connected and would be required to fill out the below:

Name: What customers see as email's name
2) Customer Portal: The default community portal for all tickets.

Congratulations! Your support email address is now connected with Onsite and you should be receiving all of your emails within Onsite.

If you have any questions at all, please feel free to reach out to us by sending an email at support@onsitesupport.io