How to remove the "New Ticket and Login" for your Brand Portal?

When your customers are submitting a ticket, they may see the New Ticket title and would be prompted to Login as well, as shown via the image below:

While it isn’t mandatory for your customers to login to submit a ticket, if you’d like to remove the New Ticket and Login field, please follow the steps below:

  1. Click on Administration (Setting Gear Icon)
  2. Click on Interface

A new page would appear. Beneath “Advanced”, click on “CSS

A new page would appear. Within Custom CSS, click on the Pencil Icon and paste the below scripts:

Script to remove New Ticket

.page-title {
display: none !important;

Script to remove Login Field

.new-object .object-form-login {
display: none !important;

Each script will begin on a new line. Once the script has been pasted, please click on Submit.

As shown via the screen-shot below, the Title and the Login field should be removed from your Onsite Brand Portal.

Note: You need to have an Administrator permission within Onsite. To upgrade your permissions, please contact your Administrator to Upgrade your Onsite Permissions.

If you have any questions at all, please feel free to reach out to us by sending an email at

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