5.2.3 Version

Bug Fixes

  • Filter with non-business hours or calendar hours couldn't be selected in the analytics reports (Enterprise package);
  • Fixed issue when an agent reassigned a chat dialog or changed any custom field on a chat page in the agent interface;
  • Fixed issue occurred when an agent switched his availability status (Enterprise package);
  • Some emails couldn't be converted into tickets;
  • Fixed issue with corrupted html tags in the article's editor.
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