7.9.1 Version

New Features

  • User segmentation: now you can segment by forum management permissions;
  • Search: now you can search in agent ui by any value of custom fields;
  • Github integration.


  • Online/Offline agents: now availability popup for tickets/chats is displayed automatically when setting online status.

Bug Fixes

  • User segmentation: removed double grouping when we grouped segment by some field;
  • Online/Offline agents: there was issue with triggering popup when you had only 1 request type;
  • Multi-level fields: on user side multi level fields were hard to select extra options;
  • Reporting: fixed issue with rating condition to select less or more than specified rating.
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