7.6.2 Version

New Features

  • Custom Fields: added new type of custom field - multi-select with categorization options;
  • Added extra languages and improved translations in general;
  • Notifications: added option for agents to get notifications in personal telegram account.


  • Performance: improved forms on reporting page of agent ui;
  • Google Play Store: added ability to connect multiple billing accounts with own apps.
  • Triggers: removed unnecessary conditions and improved general automation.

Bug Fixes

  • Fixed issue with tables parsing in the tickets;
  • Fixed issue with copy/paste from Word into knowledge base articles.

+ 10 minor bug fixes and improvements.

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