Improvements
- Export requests: if report is grouped by some metric, export feature will divide requests by grouped tabs in excel;
- Chat availability: tweaked option to show live chat widget based on online agents on specified teams;
- Reports: now you can group requests in the report and divide groups of the same support channel;
- UI: added auto-scroll feature on long lists of knowledge base and announcements.
Bug Fixes
- Cache: cleaning cache didn't removed mobile ui assets;
- Notifications: sound notifications didn't work correctly for agents in Firefox;
- CSAT: notification about rating wasn't sent from the valid mailbox;
- CSAT: notification to customer on rating wasn't sent if it was in custom template;
- Best answer in UI: there was issue when marking reply as best answer with hiding extra options;
- Chat queue: message on estimated time in the queue was not translated.
+15 more small bug fixes and improvements.