7.6.5 Version

New Features:

  • Phone field was added to users;
  • Chatbot: in chatbot you can set values for custom fields inside scenario.


  • Mobile UI: Fixed issue with restoring connection if user minimized browser;
  • Widget: Improved visual effects and UI;
  • Users: Added additional columns in the default view of all users segment;
  • Triggers: Merged statuses for tickets and chats in trigger actions;
  • Import users: improved importing process;
  • Topics on moderation are shown in user profile.

Bug Fixes:

  • Tickets: Fixed bug with visual notification of new tickets/topics;
  • Formatting: Fixed issues with line spacing in answers;
  • Time zone: Fixed bug with displaying recent chat activity;
  • Reports: Fixed incorrect sorting of requests in Chat View style;
  • Widget: In rare cases messages from clients were not saved to the database;
  • Triggers: Fixed "is not" condition in triggers and reports;
  • Chatbot: Fixed bug with filling up User's form in chatbot, when additional time was set;
  • CSAT: author of the request got CSAT email always from default mailbox.
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