7.8.4 Version


  • Smart Assignments: improved understanding and logic of smart assignment setup;
  • Reports: added option to group report by user custom fields of select type;
  • CSAT: improved csat form in the widget;
  • Emails: now new email form has only those mailboxes to be used, where agent has permissions to.

Bug Fixes

  • Live Chat: when chat was locked, no separator was shown between note and reminder;
  • User Note: updating user note created duplicate of the entry;
  • User Bar: guest shouldn't have right bar at the request page;
  • Permissions: fixed issue when we made agent to be user, assignments were not updated correctly;
  • Widgets: fixed issue with displaying multiple widgets on the screen;
  • Multi-forums: fixed issue with logos in newly created communities;
  • UI: there was issue in pasting links to inputs in all popup when using MACOS.

+10 more small bug fixes and improvements.

Is this article helpful?
0 0 0