4.9 Version

New Features

  • Zapier Integration: ability to automate repetitive tasks between UseResponse and other online applications;
  • Live Chat: ability to set author for chat conversation when messaging anonymously;
  • Live Chat: support of emoji in agents interface;
  • Users Management: ability to ban user and delete all his objects simultaneously;
  • Security Policy: added captcha security levels in Administration - Security;
  • Mailboxes: added ability to set mailbox for outgoing email notifications if there are several mailboxes in the system.


  • Live Chat: first response time in chat widget is calculated within a period of time when chat conversation started;
  • Added "Mailing Log" option on user profile and object pages;
  • Confluence integration: added ability to select spaces to be used in search;
  • Import: added "Company" user field to be associated with when users importing;
  • Reports: added "Edit" option for agents without "Manage Reports" permission while running own custom report;
  • Macros: ability to set tags for tickets and topics.

Bug Fixes

  • Agent with custom agent role couldn't create announcements;
  • Properties widget on topic page couldn't be disabled in cloud instances;
  • Fixed minor localization bugs related to renaming ticket priority values and user roles;
  • Chat conversations couldn't be selected with mass edit option in Firefox;
  • Fixed issues related to batch actions on Users page in agents interface;
  • Recent Activity chart on Dashboard was displayed incorrectly for other communities (Enterprise package);
  • Mobile UI: "Load More" button didn't work on Activity Log page along with date filters;
  • Fixed issue in Trash when deleted objects disappeared only after page reload;
  • Selected users and objects in the report couldn't be exported separately;
  • Fixed issue with adding several "Welcome Message" widgets on home screen;
  • New Company couldn't be added for users selected with bulk actions;
  • Fixed issue occured when agent created a macro;
  • Fixed issue with voting for a comment;
  • Fixed issue when user was created from Manage menu in the left side bar of agents interface;
  • Fixed issue when agent edited ticket several times and attachment in it was disappeared;
  • Wrong results were displayed when agent selected all tickets in Manage - Tickets from the left side bar;
  • Fixed issue related to the difference in time displayed on ticket page and email notifications on it.

Security Fixes

  • Fixed medium XSS vulnerability breach.

+ 15 more minor bug fixes and improvements.

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