4.1.4 Version


  • Improved management of sharing and subscription in Agents interface;
  • Now agent view of the object can be switched on from frontend;
  • Advanced search: new interface in backend;
  • Reports: add "Author: Email" as a table column.

Bug Fixes

  • Grouping/sorting results in reports were different in Requests section and on Dashboard;
  • Incorrect status was displayed after switching to another topic type;
  • Fixed counting of topics in Forums widget (Enterprise package);
  • Fixed issue with adding new profile in Widgets section of Administration area;
  • Moderation of comments worked incorrectly;
  • Wrong data were displayed in Recent Activity section on Dashboard;
  • Fixed issue with moving tickets to archive;
  • Mobile UI: canned responses could be used by users;
  • Topic filter worked incorrectly on frontend.

+10 more improvements and small bug fixes.

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