4.7.4 Version

New Features

  • Live Chat: users authorization in live chat widget using SSO Security Key and data transfer from your site (application) to UseResponse.


  • Improved performance of full-text search, on reports and object pages;
  • Search: results in the frontend will display no more than 20 articles;
  • Knowledge Base: ability to share private faqs and articles.

Bug Fixes

  • API calls didn't work in case they were directed to the custom domain;
  • Action to assign responsible agent using the macro didn't work;
  • Fixed issue with broken links in email notifications if agent managed requests from another community (Enterprise package);
  • Users couldn't comment in tickets and submit new ones in locked community;
  • Fixed issue when ticket group was removed if author edited the ticket;
  • Blurred layer remained after opening an image in Edge browser.

Security Fixes

  • Fixed high XSS vulnerability breach;
  • Fixed possible low risk security issues.
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