4.8 Version

New Features

  • Compatibility with PHP 7.2;
  • Password Security Policy: ability to set requirements for choosing passwords (Enterprise package).


  • Roles and Groups: added new permission for agents and users to create new article's versions (Enterprise package);
  • Extended Article's Sharing: added ability to share article's link with specific users or user roles by providing permissions to view or edit the article;
  • Automation Rules: added "Ticket: Priority" condition in triggers.

Security Fixes

  • Fixed high XSS vulnerability breach.

+ 5 more small bug fixes and improvements.

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