6.5.4 Version

New Features

  • Screen Sharing: now you can view customer screen and assist with mouse in live chat.


  • Performance: improved overall system performance working with reports and requests;
  • Live Chat: improved performance of chat widget;
  • Search: now trashed users are displayed in search by users;
  • CSAT: you can add condition in reports and group by rating all requests in reports;
  • CSAT: now CSAT in messengers is sent as chatbot buttons instead of link.

Bug Fixes

  • SSO: in oauth there was issue with using only oAuth authentication;
  • Days off: fixed issue with managing days off;
  • 10+ minor bug fixes with adding replies, requests management and report updates.
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