New Features
- Business Hours: daylight saving time support;
- Notification Center: system notifications are grouped by object id in the agent interface;
- Live Chat: chat operators can see what customers are typing;
- Live Chat: now agents can edit and delete their messages in chat conversations.
Improvements
- Task Management: added search field in the list of agents who can be assigned on a task;
- Voting: if Anonymous Votes are disabled in the system settings, agents cannot add new votes on guest's behalf;
- Reports Management: we've combined two conditions (Task: Responsible and Object: Responsible) into a single one.
Bug Fixes
- Users without access to a forum due to role permissions still had access to it (Enterprise package);
- Fixed issues when banned users could keep writing in chat conversations;
- Fixed issue while topics merging and converting them into tickets in a basic self-hosted package;
- Fixed issue when the agent could delete admin account in the system;
- Fixed issue when tickets couldn't be resolved from spam;
- There was no scroll bar on the articles page in the agent interface when articles were grouped by category;
- Fixed minor issue with email notifications on private notes where notes were not highlighted in red;
- Fixed issue with subject in email notifications sent when ticket is forwarded;
- Umlauts in agent's name were not displayed correctly in the list of agents who can be assigned to a task;
- Fixed minor issue with custom date field when the value couldn't be emptied in it;
- Fixed login issue with captcha enabled;
- User requests couldn't be deleted along with user profile;
- The agent who added a private note in a chat conversation was assigned to this chat automatically;
- Agent without "Manage Reports" permission could create a new report for all agents in the team;
- Mobile UI: every time the agent added a public message in a chat dialog, the first agent in the list was mentioned in it.
+ 15 more minor bug fixes and improvements.