3.2 Version

Major release that will work best on PHP 5.6 with xCache or OPcache

New Features

Custom fields and properties management of topics, tickets, users;
Ability to switch on/off assignments system wide;
Shared tickets: now tickets could be shared to other users with personal access keys;
Tagging: now tags are used not only for search but for additional categorization;
Canned responses: agents can organize the list of predefined answers to be used in comments.

Improved Mobile UI: added actions to manage users, tickets;
Performance: added server/client side caching, PHP 5.6 support with OPcache, optimization on topics list page;
Improved global search and finding similar topics;
Help Desk: updated email template to be used for both tickets and replies;
Help Desk: now emails are collected in email threads from initial request;
Added option to reopen ticket automatically on user reply;
User Statistics: added ticket information;
User Card: information on browser, IP, OS is updated also with SSO / LDAP login;
WYSIWYG: ability to add anchors in Knowledge Base and Announcements. Also combined icons in sets;
Ticket Rules: new action to set responsible for the ticket;
When subject for the ticket is empty - generate subject automatically;
Home Screen: setting to show/hide "Submit Ticket" option in Topics Filter widget - also used on New Topic page;
Improved Support center widget, but it's still in beta;
Customization: added theme.css to modify mobile theme;
Now all user sessions are stored in the database;
Improved UI: now side navigation and features are divided on boxes that are managed in Admin area;
Separate login page now has social login option when it's required;
Added API SDK;
Users: added additional filters by departments. Also user can't be added if it's used for incoming mail;
LDAP: extended ldap settings with automatic role assignment on specific criteria;
40+ more small tweaks and enhancements.

Rebuilt storage of all settings, as sometimes changing specific setting in administration area didn't work;
Backups: if database was more than 50 mb in size, backup/restore caused an error;
Mobile UI: while adding new comment, screen was scrolled to the top;
Files upload: with huge file upload, after saving comment or topic, files could be lost;
Fixed several translations;
All email notifications were sent only in html format - added also plain text format;
Integrated Widget: if any type of the feedback was not active, widget still showed it as an option;
Moderation: setting didn't work correctly;
Parsing of email to comments and creating new tickets is now more accurate in formatting;
RSS didn't work on announcements;
Ticket rules: ignore options still created ticket;
Single Sign-On: OneLogin method didn't work correctly on closed communities;
Statistics: on home page and user profile comments number was calculated incorrectly;
Help Desk: fixed reply to comments option when reply was considered to be an new ticket instead of reply to current object;
User couldn't be deleted without installed SSO module;
Management of languages page froze in Firefox;
Help Desk: parsing emails was not correct if user sent email in non UTF8 encoding;
Favicon couldn't be uploaded if filename was favicon.ico;
50+ more small fixes.