3.2.1 Version


  • Help Desk: Improved matching subject and reply to emails;
  • Improved compatibility with IE browsers;
  • Help Desk: option to send email notification on tickets using "From Name" of user or system default;
  • Mobile UI: added option to use canned responses + small improvements;
  • Adds hidden object IDs in email notifications to keep the email thread on replies.

Bug Fixes

  • Fixed attachments in ticket emails;
  • Users couldn't download attachments if they were in sharing list but not registered;
  • Fixed some browser caching issues with "Login As", top bar, IE;
  • When community is closed, users couldn't login with SSO;
  • Sometimes comments were added without author;
  • +15 small issues are fixed.
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