Improvements
- Editor. We completely reworked the editor to address performance issues. Now canned responses, macros show up at a lightning speed apart not being launched on the second line or dozens others.
- Rename "Deleted" view to "Trash"
- Restrict editing user's (author) email on the right sidebar in user section
- Disable public profiles for OS unless feedback module is activated
- Allow agents to see the "Trash" view and restore the objects. Still only Admins allowed completed delete objects from the "Trash" view
- Add a note for messages with blocked attachment (previously the system never showed any
Bugs
- Fix agent responses not being delivered to end-users via live widget due to local libraries conflicts
- Fix restored tickets from Spam lose its original formatting
- Fix conditional field is not shown on first page load, unless manually selected
- Fix Macro Condition to Lock Response Not Applied
- Fix User Search Error Display Issue
- Fix "is not" view's condition show less results due to custom field value
- Fix Duplicate Trigger Log Entries When No Field Changes Occur
- Fix Variable :user_name Not Filled Correctly When Inserting Canned Response
- Fix UI Issue: Agent replies displayed as customer's
- Fix Trigger Changes Not Visible in Real-Time
- Fix Move to Ticket: Linking Ticket with Original Chat/Topic
- Fix Analytics Time-Line not working for "NEW"
- Fix Widget is not opening on click after login
- Fix Analytic Section's "Business Hours" Loading too long