Features
- Added a new function Alias to anonymize agents with nicknames.
- Added a new function to display the chat initiation link under the chat subtitle.
- Added the ability to expand and collapse ideas on the forum start page.
- Added sorting options to chats view.
Improvements
- Renamed "Please authorize!" to "Sign in as an agent" when creating an idea in the Customer Portal.
- Updated sorting options for reports (views).
- Added "Link any URL" and "Link Existing Object" to the "Languages" module.
- Added a "Load more" button during search, leading to pagination.
- Added Linked Object Data to Reports & Objects API Endpoints.
- Added search highlights.
- Migrated custom field values search to Elasticsearch for improved performance.
Bugs
- Fixed an issue where the AI bot displayed private articles.
- Fixed issue with redirected links not loading items from reports via regular email.
- Fixed error occurring when starting to edit an article.
- Fixed disappearing images in articles.
- Fixed disappearing mass edit menu while retaining its space.
- Fixed issue where editing reports only submitted changes for 'My Views' first.
- Fixed issue with creating a new article in the Knowledge Base in a different locale.
- Fixed issue where the “Submit” button disappeared.
- Fixed automatic Away Mode Action not saving.
- Fixed timezone issue where +5h was incorrectly saved as +5:30h.
- Fixed broken onboarding form (OS).
- Fixed issue with respecting CC in trigger for incoming mail.
- Fixed incorrect or empty passwords in invitation emails for new accounts.
- Fixed issue where redirected links did not load items from reports via Gmail OAuth.
- Fixed "Authorization Failed" status for default email addresses on new accounts.
- Fixed spontaneous 500 internal server error after changes in the "Interface" tab.
- Fixed visual bug where the domain link in the contact form editor was displayed incorrectly.
- Fixed time display issue due to set time zones.
- Fixed delay in processing online/away status changes.
- Fixed report object count recalculating on each quick page request.
- Fixed report right panel not working when navigating from report edit.
- Fixed issue where View's Groups did not take full width like columns.
- Made scrollbar wider in the Views, matching the table scrollbar width.
- Fixed sidebar bug when working with articles in the Knowledge Base.
- Fixed issue with user teams list sorting not working.
- Fixed sort directions for user views.
- Fixed issue where "Not Set" report group tile sometimes did not update.
- Fixed error with online/away switcher: "Action awayModeAssignment doesn't exist and was not trapped in_call()".
- Fixed issue where "Add new" icons in the sidebar did not work after reloading pages with heavy images.