As Onsite helps you better manage all your customer queries in one place, this guide would help you set up Onsite Support Icon as well as the Live Chat Widget for your websites, so your customers can reach out to you.
To begin with, we will copy the Live Chat Code from Onsite Support so the Support Widget will appear within your website. This can be linked with numerous websites.
Please follow the steps below within Onsite to copy the code:
- Click on Administration (Setting Gear Icon)
- Click on Support Channels
- Click on Widget
- Click on the Pencil Icon for the Live Chat within Widget
You’ll arrive at the Edit Widget page. Please click on Copy from the first code that’s available.
Once you've copied the script, please access your website settings and paste the code to view the Onsite Support Widget.
This would enable you to receive all Support Queries from your custom website within your Onsite Support Helpdesk.
If you have any questions at all, please feel free to reach out to us by sending an email at support@onsitesupport.io.