After reviewing the Mailing Log, if you see "ERROR : You’ve reached the limit of emails!", this typically means that your daily limit for sending emails has been reached.
Why is there a limit?
While your subscription doesn't have a limit on sending/receiving emails, if you're using Onsite's SMTP (Simple Mail Transfer Protocol), there's an email sending limit of 800/day per license. This limit has been setup to combat emails being marked as Spam.
Can I resolve this using Onsite's SMTP?
Please allow 24-hours for the limit to reset automatically or you can reach out to support@onsitesupport.io - Our Support team can assist you with eliminating duplicate outbound emails sent via Automation & Notifications.
You may be eligible for a limit increase as well so please Contact Us
How can I check if I'm using Onsite's SMTP?
You can check this within Onsite. To access these settings, please follow the steps below:
- Click on Administration (Setting Gear Icon)
- Click on Support Channels
- Click on Emails
- The email has "SMTP" which confirms we're currently using Onsite's Default SMTP.
How can I bypass this limit?
The limit can be bypassed if you add your email address as an SMTP instead of using Onsite's SMTP. Please follow the steps below to proceed with the change:
- Click on Pencil Icon for Onsite's SMTP Email
- Click on Gmail or Custom depending on your who's your Email Provider. After checking your Email Provider, proceed with the set up accordingly.
Gmail SMTP Authentication Set Up
If your email provider is Gmail, feel free to connect your Email Address as it would allow you to receive / send emails without a limitation.
If the email you're adding has already been added as an Additional Mailbox within Onsite, be sure to Remove the Email Address first before following the steps below:
- Click on Gmail
- Click on Sign in with Google
- Sign in to your Email Address
- You'll see an access Pop-Up via Google. Click on Continue.
You should now see the Gmail Status as Connected, which shows your email set up is successful.
Congratulations! Your support email address is now connected with Onsite and you should be receiving all of your emails within Onsite without limitations.