Connecting your support email address with Onsite is mandatory as it would allow you to receive your customer emails as tickets, to ensure you benefit from having all customer requests at one place.
An Email Provider is a company or service that offers email hosting and management, allowing users to create, send, receive, and store email messages. Popular email providers include Gmail, Yahoo Mail, and Outlook.
What is DNS?
A DNS (Domain Name System) provider is a service or company enabling users to access websites and online resources by using human-friendly domain names instead of numeric IP addresses. Popular DNS providers include Cloudflare, Google Cloud DNS, and Amazon Route 53.
DNS encompasses various records such as SPF and TXT records. The primary function of DNS is to convert your domain name (the part following the @ sign in your email address) into an IP address for sending emails and performing other tasks. In your Onsite Email settings, proper DNS configuration involves adding all the recommended DNS records. This typically includes incorporating the provided SPF TXT record in your Email settings. Problems with your DNS setup can affect Onsite's capability to successfully deliver emails on your behalf.
What is SPF?
Sender Policy Framework (SPF) is an acronym for email authentication. SPF is a specific type of TXT record that can be added by your email administrator in the DNS settings of your external email account. The SPF record enumerates all authorized hostnames or IP addresses permitted to send emails on behalf of your email domain, making it essential to include Onsite in this record.
What is TXT?
TXT denotes a text record, a category of DNS record designed for storing textual information and linking it to a specific resource. The inclusion of this record serves as verification of your administration over the email domain and your authorization for Onsite to send emails on your behalf.
Do we require DMARC / CNAME? Onsite does not require entering DMARC / CNAME authentication to proceed with the email setup.
How to find your Email Provider?
The first step would be to determine your email provider. Please follow the steps below:
1) Access the Email Provider Checker
2) Enter your email domain name.
Example: onsitesupport.io if your support email is support@onsitesupport.io
Press Enter / Return on your keyboard and once the page loads, you should be able to see who your email service provider is within Mailserver.
Based on the example we shared above, this shows the email provider being Gmail and we will proceed with setting up the Onsite Support email through the Gmail Configuration.
How to find your DNS Provider?
The second step would be to determine your DNS provider. Within the same page of Email Provider Checker, scroll towards Nameserver
Based on your search results, please proceed with the Email Setup.
If you have any questions at all, please feel free to reach out to us by sending an email at support@onsitesupport.io.