In short: everything you need. ChannelReply pulls in the eBay username, items ordered, amount paid, shipping address, tracking ID, and a link to the item, among other things. If the eBay user is a current customer, ChannelReply will even be able to give you the customer’s name, and often their real email address.
FAQs
Knowledge Base
Getting Started With Onsite!
Training Videos
Additional Onsite Settings
Account Settings
Automation & Notification
Customer Portal
Email
Widget & Chatbot
Feedback System
Tips and Tricks
ChannelReply
Integrations and Applications
Announcements and Release Notes
8.x Release Notes
7.x Release Notes
6.x Release Notes
5.x Release Notes
4.x Release Notes
3.x Release Notes
2.x Release Notes
1.x Release Notes
Customer Success
Related FAQs
- Can I really answer all my messages from Amazon, eBay, Etsy, Back Market, Newegg, Shopify, Walmart?
- Can I use multiple marketplace (like Amazon) accounts with a single Onsite account?
- How long does ChannelReply integration take?
- Do you provide installation assistance, account setup, and an intro tutorial?
- What countries/marketplaces does ChannelReply support?
- How promptly are messages sent/received?
- What kind of information is included with an Amazon message when it arrives in Onsite?
- What kind of info is included with an eBay message?
- What kind of info is included with a Shopify message?
- What kind of info is included with a Walmart message?
- What kind of info is included with Newegg messages?
- Can I create my own tags for managing tickets?
- Are my conversations with customers threaded?
- Can I use macros / saved replies / canned responses / templates / snippets / workspace shortcuts?
- Can I cancel orders using ChannelReply?
- Can I issue refunds using ChannelReply?
- Can I use the reporting features within Onsite to report on custom fields, such as Item Title?
- Some kinds of Amazon messages aren't coming through. What do I do?
- Some kinds of eBay messages arent coming through. What do I do?
- Can I solve eBay Resolution Center Cases and/or Returns in my CRM?
- Our eBay email address is different than our customer support email address, will this be an issue?