Our Shopify integration is designed to outperform the basic Shopify support apps. One of the ways it does that is by providing info that other apps don’t, including the following:
- Order date
- Item SKU
- Tracking number
- Shipping service (e.g. USPS, DHL, FedEx)
- Delivery level (e.g. Standard, Express, etc.)
It also provides everything else you’d expect, like items purchased, buyer’s name, shipping address, etc.
Onsite Support also supports robust Shopify actions like refunds and cancellations. You’ll be able to handle almost any request without leaving your helpdesk!