Our eBay email address is different than our customer support email address, will this be an issue?

Not at all. In fact, we recommend this! We use eBay’s messaging API, so all your messages will be sent/received directly via your helpdesk regardless of email settings.

If your eBay email address is the same as your support address, you can actually end up with duplicate messages after activating ChannelReply. Our eBay setup walkthrough explains how to avoid this problem.

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