Yes! You can manage eBay Resolution Center inquiries, cases, and returns from Onsite Support. Issue a refund, provide required info, or even appeal a closed case without logging into eBay.
More info is available in “How Does eBay Resolution Center Support Work?“
Don’t like the idea of your agents having that much power? No worries, you can disable our Resolution Center notifications from the eBay page of your ChannelReply account.