If you use Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support, you can use ChannelReply to cancel orders on certain tickets:
- Most Shopify tickets.
- Most Walmart tickets.
- Some Newegg tickets.
- Official eBay cancellation requests delivered by ChannelReply.
- Back Market tickets about orders that have not yet been validated.
In Help Scout, you can approve eBay cancellations. However, no other cancellation actions are available in Help Scout.
Please note that orders can’t be cancelled from Gorgias, or on Amazon or Etsy tickets.