Yes. All messages delivered by ChannelReply appear in a threaded, easy-to-read format. With your customer’s messages and your replies all in one neatly organized conversation, it’s easy to provide world-class support.
Note about Shopify: Shopify messages are delivered through standard email instead of the ChannelReply API. This means we do not change the threading of Shopify tickets. However, all helpdesks are built to thread emails, so Shopify messages thread correctly by default.